In return, we will…

• Provide you with a service to be proud of – one which is professional, impartial, creative, innovative, trustworthy, courteous and timely.
• Comply with the rules of the Market Research Society.
• Assign you a project manager, providing a single named point of contact.
• Keep you regularly informed of progress and reply to email and telephone enquiries usually within one business day.
• Confirm a delivery timetable – as part of project set-up.
• Provide you fair prices for the work to be delivered.
• Be flexible and responsive to your requirements as far as financial and time constraints allow.
• Normally invoice you 50% of the project fee on commissioning and the remainder on completion. We will be happy to discuss alternative invoice phasing depending upon the project type.
• Ensure we maintain your organisations’ reputation when dealing with residents, customers and other stakeholders.
• Keep your data safe – in particular, abiding by data protection legislation and GDPR requirements.
• Retain your data for 12 months – unless otherwise agreed with you.
• Confirm you as data owner – unless we explicitly make a request otherwise.
• Ask permanent staff to sign a confidentiality agreement when they join ORS.
• Have up to date insurance to enable us to undertake your project and provide
  you with the necessary protection.
• Endeavour to deliver your project on time. If “extraordinary events” or circumstances beyond our control prevent ORS fulfilling contractual obligations, we will seek to minimise the impact. In the “worst case” we may need to fall back on “Force Majeure” and agree a reasonable extension time.
• Follow all current Health and Safety and Equal Opportunities legislation.
• Any disputes or differences that may occur during project delivery or afterwards will be referred to a single arbitrator agreed by both organisations
  (in accordance with the Arbitration Act 1996 or any subsequent modification).
• Our agreement with you shall be governed by the laws of England and Wales and both ORS and you, as our client, agree to the jurisdiction of the Courts of England and Wales (or as appropriate other relevant jurisdictions).
• Seek to build a long-term relationship of trust with you – so that you will wish to work with ORS again.