Join Our Team

ORS employs staff with a wide range of skills and experience with varied backgrounds from across the private and public sectors. Colleagues are normally appointed to permanent rather than fixed-term contracts. ORS is an equal opportunities employer and welcomes applications from all sections of the community. We will always consider job share and flexible working arrangements where appropriate for the role.

Working at ORS

ORS is based in a modern office complex in central Swansea. Most colleagues benefit from hybrid working with some days in the office and others working from home. The office dress code is informal, but colleagues dress appropriately for business meetings, and colleagues work flexibly to make sure that we deliver for our clients. We offer a range of benefits which are designed to recruit, motivate and retain colleagues, including:

  • A comprehensive induction programme
  • Regular appraisals and personal development plans
  • A wide range of ongoing training courses 
  • Opportunities for supporting study for further qualifications

The wide range of work that we undertake also provides colleagues with excellent opportunities for career development and diversification. There is a generous holiday allowance and a company pension scheme with employer contribution for all eligible colleagues.

I've been very happy working here since the day I started, I find it a very supportive environment in which to work.

Working from home arrangements are brilliant. I've been given all the equipment I need, and staff keep up-to-date with each other regularly which makes the work expected of us very clear. I really can't complain at all - working from home is very convenient for me, and ORS have adapted to it fantastically.

Overall, very happy in my job. ORS is a lovely place to work.

Feedback from the ORS Employee Survey

Gypsy & Traveller
Field Researcher (England & Wales)

Flexible full-time and part-time field-based roles working across England & Wales available with an immediate start

Weekly work assignments paid a £525 fee based on 30 hours in field over four consecutive days

Extra time worked in field is paid £24 per hour; travel from home is paid at National Living Wage

Holiday pay is added to these rates as an allowance paid in the same week or later in the year

Full driving license, access to car or other private transport, and willingness to travel and stay away overnight are all essential

Travel costs will be reimbursed, with accommodation and a meal allowance provided each night

We have excellent flexible opportunities for Field Researchers to work in our Traveller Assessment fieldwork team, with prospects of long-term, continuous work. The role involves travelling to different parts of England and Wales to meet and interview members of the Gypsy and Traveller community, normally working as part of a two-person team.

We are looking for confident people with good communication skills who appreciate cultural sensitivities and can discuss complex issues. They need to be self-motivated, reliable, flexible and able to manage their own time effectively. Experience of market research interviewing or other field-based research would be preferred, but is not essential. Prior experience of engaging with the Gypsy and Traveller community would also be highly advantageous, but again not essential.

Full training will be provided for those individuals who can demonstrate they have the necessary skills, initially accompanying our existing team members in field before being allocated work on their own projects.

Successful candidates should have:

  • Excellent communication skills and strong organisational skills
  • Good rapport with the general public, both face-to-face and by telephone
  • Self-motivated and confident working independently in the field 
  • Good attention to detail
  • Be computer literate and numerate 

The post-holder will work with the team based in the main office who will allocate work flexibly week-by-week based on current projects. Work is normally offered and booked up to a month in advance.

Weekly work assignments are paid a £525 fixed fee (plus expenses) based on working four consecutive days. Successful candidates must be willing to travel and stay away overnight, with accommodation and a meal allowance provided for each night away.

Each weekly assignment requires 30 hours work in field, plus limited work at home to receive assignments and return completed work. Any extra time worked in field will be paid at £24 per hour, providing that the full assignment meets the expected quality standards and productivity rates.

Travel time from home on the first day and return travel on the last day is additional to the 30 hours work in field, and paid at National Living Wage. Travel costs will be reimbursed, but a full driving license and access to a car or other private transport is essential.

There is a separate holiday pay allowance added to the above rates, which can either be paid in the same week as the work assignment or accrued to be paid later in the holiday year.

Work will normally be subject to a probationary period of up to four weeks, with training provided to help ensure that expected quality standards and productivity rates can routinely be achieved when working independently. During this time, fees will be paid at 67% of the normal rate (£350 per week). IQCS interviewers with at least three years experience would not normally be subject to a probationary period, but references would be required.

For further details about the role, please take a look at the Job Description.

How to apply…

If you are interested in joining the Traveller Assessment fieldwork team, please completed and return an Application Form together with a copy of your CV and a covering letter.

Fieldwork Interviewer (London)

Field-based roles available in all London boroughs

Full-time and part-time roles with an immediate start

Payment for each completed interview, including an allowance for holiday pay

We have excellent long-term opportunities for social survey interviewers working in all London boroughs. We are looking for confident people with good communication skills able to discuss sensitive issues, who are self-motivated, reliable, flexible and can manage their own time effectively. Work is allocated flexibly on either a full-time or part-time basis (at least two days per week) but evening and weekend work is essential.

Previous experience of market research interviewing is essential, and you must be fully IQCS trained and able to provide a reference to confirm this. Successful candidates will also require Non-Police Personnel Vetting (NPPV) clearance before work can be allocated.

How to apply…

If you are interested in joining the London fieldwork team, please completed and return an Application Form together with a copy of your CV and a covering letter.

Cyfwelydd Ffôn a Chodydd Data Cymraeg (Abertawe)

Cyfleoedd llawn neu rhan amser gyda chychwyn syth

Telir cyfwelwyr/codyddion Cymraeg parhaol £12.00 yr awr gyda 32 diwrnod o wyliau

Rolau hyblyg hefyd ar gael

Wedi’i leoli yn ein swyddfa yn Abertawe, gyda phosibilrwydd o waith hybrid swyddfa/cartref

Mae cyfleoedd hirdymor gwych ar gael yn ein Canolfan Gyswllt yn Abertawe ar gyfer cyfwelwyr ffôn a chodwyr data sy’n siarad Cymraeg. Rydym yn chwilio am bobl hyderus gyda sgiliau cyfathrebu da sy’n gallu trafod materion sensitif yn y Gymraeg a’r Saesneg; ac yn gallu adolygu adborth a ysgrifennwyd yn Gymraeg, gan ddarparu cyfieithiadau Saesneg fel bod angen.

Rydym yn gweithredu sifftiau hyblyg gyda chyfleoedd llawn neu rhan amser, ond bydd peth gwaith gyda’r hwyr neu ar y penwythnos yn anghenrheidiol. Bydd ymgeiswyr llwyddiannus yn gallu dechrau yn syth, ond bydd angen cliriad Non-Police Personnel Vetting (NPPV) cyn gweithio ar rai prosiectau.

Sut i wneud cais…

Os ydych yn siaradwr Cymraeg hyderus sydd â diddordeb mewn ymuno â thîm ein Canolfan Gyswllt yn Abertawe, cwblhewch a dychwelwch y Ffurflen Gais.

Welsh Language Telephone Interviewer & Data Coder (Swansea)

Full-time or part-time roles with an immediate start

Permanent Welsh Language interviewers/coders paid £12.00 per hour with 32 days paid holidays

Flexible roles also available

Based in our Swansea office, but hybrid office/home working will also be considered

Our Contact Centre in Swansea offers excellent long-term opportunities for Welsh speaking telephone interviewers and data coders. We are looking for confident people with good communication skills able to discuss sensitive issues in both Welsh and English; and able to review feedback written in Welsh, providing English translations as required.

We operate flexible shifts with full-time and part-time opportunities, but some evening or weekend work is essential. Successful candidates can start work immediately, but will require Non-Police Personnel Vetting (NPPV) clearance before they are able to work on some projects.

How to apply…

If you are a confident Welsh speaker and interested in joining our Swansea Contact Centre team, please complete and return an Application Form.

Other Opportunities

We are always interested to hear from talented individuals and will consider speculative applications particularly from those with experience within the fields of social or market research, including specialist areas such as statistical analysis, consultations, or planning.

We also welcome applications from graduates from across the full range of social studies disciplines, especially those with Masters degrees or other postgraduate qualifications.

How to apply…

If you are interested in joining the ORS team, send a copy of your CV with a covering letter that sets out your relevant experience.