The London Mayor’s Office for Policing and Crime (MOPAC) Public Attitude Survey has been carried out for many decades. The survey asks for your views on the police, your experiences of crime and safety, and what you think policing priorities should be.
MOPAC has appointed Opinion Research Services (ORS) to conduct the survey interviews. Each month, ORS speaks to around 1,600 people that have been chosen at random to take part. This makes sure that the survey reflects a wide range of people from all parts of London.
MOPAC uses the survey results to set priorities for policing and community safety and to hold the Metropolitan Police Service to account, making sure that Londoners have an efficient and effective police service.
We are Opinion Research Services Ltd, a limited company registered in England and Wales to undertake Market Research and Public Opinion Polling and our registered company number is 02904006.
Opinion Research Services (ORS) is carrying out the survey on behalf of the Mayor’s Office for Policing and Crime (MOPAC).
ORS is an independent social research agency that adheres to the Market Research Society Code of Conduct. This validates that we work to the highest professional standards.
The survey asks for your views on the police, your experiences of crime and safety, and what you think policing priorities should be, as well as asking for some information about you.
The survey helps MOPAC understand what matters most to Londoners when it comes to keeping communities safe.
Taking part gives you the chance to have your say and will help MOPAC make London safer for everyone.
Your address was picked at random from the Royal Mail Postal Address File, which includes every address in London.
Choosing addresses this way makes sure that the survey reflects a wide range of people from all parts of London.
If more than one person lives at the address, one person aged 16 or over will be selected to take part in the survey. Choosing one person in this way helps to ensure that the survey represents everyone in London.
The interviewer is only able to interview the person that gets selected. Other people that live at the address or another friend or family member can be present during the interview if the person that is selected wants them to stay, but only the person selected will be able to give their views.
If the person that is selected does not want to take part, nobody else can take their place.
The survey depends on the support of Londoners who are chosen, so we hope you will take part. The survey only takes around 25 minutes and it will give you the chance to have your say.
MOPAC uses the survey results to set priorities for policing and community safety and to hold the Metropolitan Police Service to account, making sure that Londoners have an efficient and effective police service.
By getting involved, you can help make London a safer city for everyone.
You can take part by calling Freephone 0800 078 9620 to let us know a good time to visit. You can also email surveys@ors.org.uk with the Reference Code that we sent you together with your contact details.
If we don’t hear from you, one of the survey interviewers will visit when they are working in your local area.
Yes.
If you need to take part in another language you can email surveys@ors.org.uk with the Reference Code that we sent you, your contact details and details of the language that you need and we will arrange for you to take part.
ORS interviewers will always…
If you’re unsure or want to confirm that the interviewer is genuine, you can call Freephone 0800 078 9620 to check with the survey team.
No.
Taking part in the survey is entirely voluntary and you can say no at any time; but we hope that you will take part as your input is really important and the survey depends on the support of the Londoners who are chosen.
If you do not want to take part, you can get in touch with the survey team on Freephone 0800 078 9620 or email surveys@ors.org.uk and give them the Reference Code that we sent you.
ORS conducts the survey interviews and prepares the survey data for MOPAC. All of the data that ORS processes is always safe and secure. You can read the ORS Privacy Notice for further information about how ORS manages data.
Your details will only be used by ORS for this survey and you will not receive any junk mail or marketing calls as a result of taking part in the survey. ORS will not keep any identifiable information for more than 13 months, but your survey responses will be anonymised and kept for analysis purposes.
ORS has an Information Security Management System which is accredited to ISO 27001. This covers the security of our IT systems, the physical security of our premises and the operational measures that are in place through policies, procedures and working practices. Any new systems or software that we develop are designed with privacy in mind.
Our IT systems are also accredited under the Cyber Essentials scheme that is overseen by the National Cyber Security Centre.
ORS is accredited as a Market Research Society Company Partner and we fully comply with the MRS Code of Conduct. This validates that we operate to the highest professional standards.
ORS also complies with regulations and guidelines from all other relevant regulatory bodies including the Information Commissioner’s Office.
The answers that you give to the interviewer will be seen by researchers from ORS that are working on the survey.
The MOPAC Evidence and Insight Team will receive your answers, but not your name, address or anything else that could identify you. You can get in touch with them by sending an email to evidenceandinsight@mopac.london.gov.uk
The survey results and anonymous data may also be used for further analysis by third parties, such as the Metropolitan Police Service, university academics or other researchers. This may include more detailed analysis that provides information broken down by geographical areas or socio-demographic groups, but it would not be possible to identify you from the data or any of the outputs.
MOPAC uses a wide range of data as part of their oversight of the Metropolitan Police Service and their work to make London safer for all.
You can visit london.gov.uk/programmes-strategies/mayors-office-policing-and-crime-mopac/mopac-data-and-statistics to explore the information that MOPAC has published.
Results from this survey inform the MOPAC Trust and Confidence Dashboard.
When we ask you for information, we will keep to the law, including the 2018 Data Protection Act and UK General Data Protection Regulation.
MOPAC is the data controller for this survey, which is carried out as part of its role as a public authority. You can visit london.gov.uk/mopac-privacy-policy for more details about the way your personal data is handled.
You can get in touch with the MOPAC Data Protection Officer by sending an email to MOPACInfoGovernance@mopac.london.gov.uk
If you have any other questions that haven’t been answered above or if you have a complaint, then please get in touch with us.
Please make sure that you let us know the Reference Code that was printed on the letter you received.
You can get in touch with the MOPAC Evidence and Insight Team by sending an email to evidenceandinsight@mopac.london.gov.uk
