Working for Opinion Research Services

Preparing to handshake ORS employs staff with a wide range of skills and experience, from varied backgrounds in the private and public sectors.

We offer our staff a range of benefits which are designed to recruit, motivate and retain staff. We offer regular appraisals and personal development plans, a comprehensive induction programme, a wide range of training courses and opportunities for supporting study for further qualifications. Because of the wide range of work that we undertake, our staff have excellent opportunities for career development and diversification.

ORS is based in a modern office complex in central Swansea. We normally work 37.5 hours per week, but our staff work flexibly in order to get the job delivered to our clients. Office hours are 8:00am to 5:30pm, and staff may work their hours between these times. The office dress code is informal, but colleagues dress appropriately for business meetings.

As a permanent team of researchers, ORS normally appoints people to permanent rather than fixed-term contracts, although appointments are subject to a minimum 6-months probationary period. Staff have 37 days paid holiday, which include bank holidays and other fixed days (normally around Christmas and New Year). The company has a pension scheme with an employer contribution and everyone is eligible to join after their probation period.

ORS is an equal opportunities employer and welcomes applications from all sections of the community. We will consider job share and flexible working arrangements where appropriate.

As part of our overall aim to support staff and enable them to deliver a high quality research, we are currently working towards Investors in People. Part of the process involves regular staff surveys – employees described the Company culture as supportive, friendly, sociable, relaxed, professional, and sincere.


Current Vacancies

Main Office positions

We currently have vacancies for:

Market / Social Researcher (£18,000 – £24,000)

We have a rare opportunity for a Social Researcher - Full Time. This would suit a good communicator, and someone who is flexible, organised and able to effectively prioritise between different tasks.

Initially, the post-holder will be expected to provide the assistance and support necessary to enable research projects to be successfully completed, but will develop to take full responsibility for their own project portfolio. Whilst a range of different tasks will be undertaken, the person appointed will be expected to manage projects and liaise with clients. The person appointed will also be responsible for designing questionnaires, authoring written reports, ensuring that they accurately reflect the research findings, and using background secondary research to set results in a wider context.

  • Project management, to include liaising with clients
  • Undertaking primary and secondary research including design of suitable questionnaires
  • Authoring and delivering written reports and presentations
  • Having regard for their quality and information security policies and procedures

Experience or an interest in public sector policy development or social research, with particular reference to local government, health, housing, emergency services or planning would be advantageous.

There is scope for the person appointed to develop their skills and experience beyond the role of Researcher to Senior Researcher, and the company will provide appropriate training to facilitate this.

Assistant Market / Social Researcher (£15,500)

We have a vacancy for an Assistant Social Researcher - Full Time

Initially, the post-holder will be expected to provide the back-up and support necessary to enable research projects to be successfully completed.

Whilst a range of different tasks will be undertaken, the person appointed may be responsible for:

  • Involvement in planning projects
  • Setting up questionnaires and scripts using the appropriate software packages
  • Attending meetings and focus groups and taking notes
  • Listening to depth interviews and focus group discussions to select appropriate quotations that illustrate findings in written reports
  • Understanding findings and results and contributing to written reports and presentations under the guidance of a project manager
  • Proof reading questionnaires and reports
  • Classification of questionnaire responses into appropriate categories within an existing framework

Experience or an interest in public sector policy development or social research would be advantageous.

There may be scope for the person appointed to develop their skills and experience beyond the role of Assistant Social Researcher, and the company will provide appropriate training to facilitate this.

Fieldwork positions

We currently have vacancies for Telephone Interviewers, Field Interviewers (covering London in particular), and we are also registering freelance Stock Surveyors that are interested in working with us.

For further information about fieldwork positions, please contact Leanne Hurlow (Fieldwork Manager) or Stella Williams (Head of Administration) on 01792 535300. Please note that you should not seek to contact any other member of ORS staff to register your interest in any of these positions.


To apply for any of the above positions please send a completed Application Form together with a copy of your current CV by email to stella.williams@ors.org.uk or by post to:

Stella Williams
Opinion Research Services
The Strand
SWANSEA
SA1 1AF


Staff Development

ORS is dedicated to high standards of training and development for their staff. We have a successfully established appraisal system that enables staff to determine targets for personal development and identify training needs that mutually benefit the individual and the organisation.

Our staff development programme starts from day one, with an induction programme which provides an overview of all job roles and responsibilities in the organisation as well as specific individual job role training. Ongoing development is assured through a structured system of performance and development review. This enables our staff to deliver research to ORS’ high standards.

We provide a range of in-house training sessions to all staff to encourage everyone to be a part of the overall delivery of research projects. This means that Senior Researchers, Analysts, Operational and Support staff all attend a broad range of training sessions on core research areas such as the MRS Code of Conduct, Data Protection, research design and statistical sampling.

ORS also prides itself in encouraging personal development. In this regard we will enable staff to complete training within working hours to further develop themselves. In some cases this may involve time off to complete academic courses; or financial support to enable the individual to complete personal training. We also have a flexible approach so that staff can follow other lines of training albeit not directly related to their role.